A Scenario of Adopting AI Technology in Supply Chain: A Study of E-Commerce in Bangladesh

Abstract

The use of artificial intelligence (AI) in supply chain management is rapidly growing, with many companies adopting AI-powered solutions to improve efficiency, accuracy, and sustainability. In Bangladesh, the e-commerce industry is also growing rapidly, and AI is poised to play a major role in its future.

This study aims to investigate the potential of AI technology to improve the efficiency, accuracy, and sustainability of e-commerce supply chains in Bangladesh. The study found that AI technology can be used to:

• Improve customer experience by providing personalized recommendations, answering customer questions, and tracking orders.
• Optimize logistics by optimizing transportation routes, managing inventory, and tracking shipments.
• Reduce fraud by detecting fraudulent transactions, preventing identity theft, and protecting customer data.
• Increase sustainability by reducing the environmental impact of e-commerce, such as by optimizing transportation routes and reducing packaging waste.

The study also found that AI technology is a feasible and scalable solution for the e-commerce supply chain in Bangladesh. The study recommends that e-commerce companies in Bangladesh explore the use of AI technology to improve their supply chain operations.