Adoption of Digital Tools in Supply Chain Management Among SMEs in Bangladesh

Abstract

The digitization of supply chain management (SCM) is crucial for enhancing the efficiency and competitiveness of small and medium-sized enterprises (SMEs) in Bangladesh. This study explores the current state of digital tool adoption among SMEs, the challenges they face, the perceived benefits, and future plans for further digital transformation. Data were collected from 367 companies through a structured survey. The findings reveal that while a significant number of SMEs have begun integrating digital tools, many still rely on manual processes. The main barriers to adoption include high costs, lack of technical expertise, and limited infrastructure. The study provides a comprehensive analysis of the digital landscape in Bangladesh's SME sector, highlighting the disparities between different industries and company sizes. It also examines the relationship between digital tool adoption and perceived business performance improvements. The research concludes with detailed recommendations for targeted support to accelerate digital adoption in the sector, emphasising the need for collaborative efforts between government bodies, educational institutions, and industry stakeholders.